- There is nowhere for me to edit the quantity of my ordered product/s. What now?
If the option to order more than 1 item is not available, this means that we only have 1 item left. Should you require more of the desired product, please email firstname.lastname@example.org for a custom made order.
- My order is placed. What now?
Once your order has been placed successfully, you will receive an order confirmation email with the details of your order.
- I ordered the incorrect item/quantity etc, can I adjust/cancel my order?
Absolutely! Simply contact us within 5 hours of ordering and we will adjust/cancel your order for you. Please note that we are unable to make changes to your order once the items have been shipped.
- Can I purchase Healing Essences products in-store?
Absolutely! See a list of our NSW Retailers here.
- Do you ship internationally?
Please view our shipping information for more info in regards to international shipping.
- Can I order online and pickup my order from a retailer?
Unfortunately we do not offer an in-store collection option.
- Can I get a refund on my order?
Please view our Terms & Conditions for information on our product return policy.