• There is nowhere for me to edit the quantity of my ordered product/s. What now?
    If the option to order more than 1 item is not available, this means that we only have 1 item left. Should you require more of the desired product, please email for a custom made order. 


  • My order is placed. What now? 
    Once your order has been placed successfully, you will receive an order confirmation email with the details of your order.
  • I ordered the incorrect item/quantity etc, can I adjust/cancel my order? 
    Absolutely! Simply contact us within 5 hours of ordering and we will adjust/cancel your order for you. Please note that we are unable to make changes to your order once the items have been shipped. 


  • Can I purchase Healing Essences products in-store?
    Absolutely! See a list of our NSW Retailers here


  • Do you ship internationally?
    Please view our shipping information for more info in regards to international shipping.
  • Can I order online and pickup my order from a retailer? 
    Unfortunately we do not offer an in-store collection option. 


  • Can I get a refund on my order? 
    Please view our Terms & Conditions for information on our product return policy.